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| From | "i_am_hendarwin <hendarwin @ somewhere.in.the.world>" <hendarwin @ somewhere.in.the.world> |
| Date | Tue, 07 Jan 2003 01:16:59 -0000 |
| User-agent | eGroups-EW/0.82 |
Menarik juga nih kalau baca langsung the true case di website-nya stella awards... Tampaknya ini lebih banyak mengarah pada kasus2 perlindungan konsumen, yang kalau mau kita gali di negeri kita amat sangat banyak sekali... walau beberapa produsen mulai meningkatkan pelayanan Customer Service mereka... Ingat kasus2 seperti pistol mainan yang mampu menembakkan peluru plastik dan mengakibatkan puluhan anak2 cedera pada mata dan sebagian menderita kebutaan ?... Atau kasus Ajinomoto yang mengganti enzym dalam prosesnya dengan enzym dari babi secara diam-diam ?... Atau kasus seorang staff wanita yang dipecat dari SOGO karena menggunakan jilbab dan tak mau melepas jilbabnya selama bekerja ?... Atau penggalian di cagar budaya Prasasti Purnawarman (?) atas suruhan mentri yang dibisiki mahluk gaib ?... Anyway, saya pernah beli susu produk Nestle yang ternyata basi, dan setelah saya mengadu ke CS-nya, besoknya saya didatangi mbak2 cantik dari Nestle dengan 2 kotak susu penggantinya !... Kasus2 yang kamu kutip dibawah itu semua bikinan, sedangkan kasus Stella sendiri sebagaimana yang saya kutip dibawah langsung dari website-nya : "...Stella was not driving when she pulled the lid off her scalding McDonald's coffee. Her grandson was driving the car, and he had pulled over to stop so she could add cream and sugar to the cup. Stella was burned badly (some sources say six percent of her skin was burned, other sources say 16 percent was) and needed two years of treatment and rehabilitation. McDonald's refused an offer to settle with her for $20,000 in medical costs. McDonald's specified that its coffee should be served at 180-190 degrees Fahrenheit. Liquids at that temperature can cause third- degree burns in 2-7 seconds. Such burns require skin grafting, debridement and whirlpool treatments to heal, and the resulting scarring is typically permanent. From 1982 to 1992, McDonald's coffee burned more than 700 people, sometimes seriously, resulting in many claims and other lawsuits. Witnesses for McDonald's admitted in court that consumers are unaware of the extent of the risk of serious burns from spilled coffee served at McDonald's required temperature, admitted that it did not warn customers of this risk, could offer no explanation as to why it did not, and testified that it did not intend to turn down the heat even though it admitted that its coffee is "not fit for consumption" when sold because it is too hot. While Stella was awarded $200,000 in compensatory damages, this amount was reduced by 20 percent (to $160,000) because the jury found her 20 percent at fault. Where did the rest of the $2.9 million figure in? She was awarded $2.7 million in punitive damages -- but the judge later reduced that amount to $480,000, or three times the "actual" damages that were awarded. But... The resulting $640,000 isn't the end either. Liebeck and McDonald's entered into secret settlement negotiations rather than go to appeal. The amount of the settlement is not known -- it's secret! The plaintiffs were apparently able to document 700 cases of burns from McDonald's coffee over 10 years, or 70 burns per year. Yet during the same time millions upon millions of people drank McDonald's coffee every week -- and managed to do it without any injury whatever. Even in the eyes of an obviously sympathetic jury, Stella was judged to be 20 percent at fault -- she did, after all, spill the coffee into her lap all by herself. The car was stopped, so she presumably was not bumped to cause the spill. Indeed she chose to hold the coffee cup between her knees instead of any number of safer locations as she opened it. Should she have taken more responsibility for her own actions?..." --- In piksi-l @ somewhere.in.the.world, "Asep Abdurohman" <asepa @ somewhere.in.the.world> wrote: > Wow fabricated stories? http://www.stellaawards.com/ > -asp- > > > > -----Original Message----- > > > > Sebuah penghargaan bernama Stella Award diberikan untuk gugatan paling > > "main-main" di AS. Mereka mendapat ganti rugi besar justru karena ulah > > dan kekonyolannya sendiri. Dan pemenangnya adalah yang paling gila dan > > nekat! Stella Award juga sebagai penghargaan untuk para juri di negara > > tersebut. Nama Stella Award sendiri berasal dari Stella Liebeck. Nenek > > berusia 81 tahun ini menumpahkan kopi yang dibelinya di McDonald ke > > dirinya sendiri. Liebeck menggugat McDonald dan dinyatakan menang. > Kasus > -cut- ---------- Piksi-L @ somewhere.in.the.world merupakan 'mailing-list' alumni asisten Piksi, ITB, Indonesia. Opini yang disampaikan di forum ini merupakan pendapat/sikap pribadi, kecuali secara eksplisit dinyatakan lain, dan *sama sekali* tidak berkaitan dengan kelembagaan Piksi ITB secara formal. Untuk berhenti, kirim email ke piksi-l-unsubscribe @ somewhere.in.the.world Pengelola Piksi-L: piksi-l-owner @ somewhere.in.the.world Informasi Piksi-L: http://www.yahoogroups.com/group/piksi-l Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Dihasilkan pada Thu Sep 22 18:42:22 2005 | menggunakan mhonarc 2.6.10